Why is my CenturyLink service not working?
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CenturyLink, Inc. is an American telecommunications company headquartered in Monroe, Louisiana. It provides internet, television, phone and home security services to residential, business, governmental and wholesale customers. CenturyLink recently acquired Level3 for their business division.
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What isn't working?
Please let us know what issue you are experiencing with CenturyLink:
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In the last three months, how would you rate CenturyLink?
2.11 out of 5 25,961 ratings
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Problems in the last 24 hours
The graph below depicts the number of CenturyLink reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at CenturyLink. Are you experiencing issues or an outage? Leave a message in the comments section!
Will CenturyLink compensate me for the outage?
The recent CenturyLink outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with CenturyLink if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, CenturyLink has occasionally given some customers credits and other forms of payment.
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Most Reported Problems
The following are the most recent problems reported by CenturyLink users through our website.
Internet (76%)
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Phone (8%)
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Wi-fi (7%)
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Total Blackout (4%)
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E-mail (3%)
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TV (1%)
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Live Outage Map
The most recent CenturyLink outage reports came from the following cities:Omaha, Mesa, Phoenix, Orlando, Aberdeen, Boise, Seattle, New York City, Knoxville, Plymouth, Minneapolis, Kent, Lincoln, Madison and Salt Lake City.
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| City | Problem Type | Report Time |
|---|---|---|
 Omaha | Wi-fi | |
| Mesa | Internet | |
| Phoenix | Internet | |
| Phoenix | Internet | |
| Orlando | Internet | |
| Aberdeen | Internet |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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CenturyLink Issues Reports
Latest outage, problems and issue reports in social media:
- Ryan Braye (@RBraye714) reported fromDurham, North Carolina
@CenturyLinkHelp why does your gateway always loose internet signal? I have a smart home and without your service, nothing works. It always happens 2days after I leave the home until I reset the gateway. Then everything happens again. I need a new gateway!!!!
- Charlie Fish (@char_fish) reported
Internet problems + #COVID + Working from home = nightmare. Thanks @CenturyLink!! #InternetOutage
- Christian ACAB Lipski (@ChristianLipski) reported
Oh @CenturyLink. Internet light on modem is blinking red, but your webpage line checker says no problems, no outage reports. And your webpage chat links don't work. Talk to you soon.
- b (@biancadhill) reported
@AZMisterBen @CenturyLinkHelp dude i’m starting to realize that and I’m literally just trying to get their service
- Pidge (@zazelzhoo) reported
@CenturyLinkHelp That ship has sailed Jaime. @centurylink could have worked with me through years of dissatisfaction, overcharges, hang up calls, terrible products- despite my attempts to make it work, I finally just contacted my bank so you could no longer take money out of my account. Never.
- InverseRampLLC (@warren_tt) reported
@BuildingBolder How much is the monthly fee? I was afraid of centuryLink past service. Might need to call them today then
- Y-Vette (@Ymp1197) reported
@zazelzhoo @AZMisterBen @CenturyLink They’re the worst
- Y-Vette (@Ymp1197) reported
@CenturyLink any idea when we will have Internet? Getting hung up on constantly with customer service is absolutely unprofessional. I’m not sure how you keep customers at this point!
- iMitchell (@iMitchell_) reported
@CenturyLinkHelp just wondering why your sales rep and customer service told me my service would be activated today and now they’re saying the 24th? Unacceptable
- Michael Campbell (@Macisme) reported
@MadDogecoins @elonmusk Viasat is $175/mo alone and their service barely works. We bought THREE internet pods that run off of cellphone towers and we get 1 bar here. CenturyLink told us they serviced this area before I bought this house. After buying the home, they now say they don't. Their story chages
- The Fool On The Hill (@dbergerderoos) reported
As somebody who works in customer service, it's safe to say that @CenturyLink has one of the worse over-the-phone customer service lines I've dealt with. Been calling on a SIMPLE issue since Friday and keep getting transferred around to THE SAME PEOPLE
- Joyce Pugh (@joyce_pugh) reported fromSeattle, Washington
@jeffwilcox All I want is for Centurylink to transfer my internet service from my old apartment to my new one -- in the same building!
- Joshua Laidler (@joshua_laidler) reported
@CenturyLinkHelp I have taken enough time speaking with countless customer service reps over the past week or 2.They even said that they sent a technician out to my home. Noone showed up but sent a message that they did. Again. still no internet. They said they are sending ANOTHER technician.
- Pidge (@zazelzhoo) reported
@AZMisterBen @CenturyLink Gotta say, the WORST customer experience of MY LIFE was with @CenturyLink. It was a horror torture for months, endless hours long calls with no resolution, constantly increasing fees and wrong charges. Their business protocol is to frustrate and intimidate to their advantage.
- Marty (@mmelendrez1) reported
@CenturyLinkHelp Maybe if Centurylink can somehow provide school districts with current outages and issues instead of parents having to explain to the school about outages. Parents already have enough on their plate trying to teach and trying to solve internet problems.
- Denise Sanders (@DeniseS86392152) reported
@CenturyLinkHelp you call@this customer service help line. That’s a joke have yet to hear back from you. Communication with this company is horrible. You suck!!!
- Michael (@rushstreetblues) reported
@CenturyLinkHelp Oregon City, Oregon 97045. Service has-been out for 3 days. Any idea of when it will be back on?
- Redman234233 (@BradyJ2342) reported
@CenturyLink This outage is getting out of hand, almost 3 days and there are no weather issues in my area! C’mon guys, get this fixed!
- Daniel J. Smith (@wilybiped) reported
@CenturyLinkHelp Are you just giving up on assisting people with prism outages? I am tired of your responses asking people to DM you. I've been doing that for last 2 days & gotten nowhere. I call & they say there's an outage in Seattle and you're working on it. Your svc is crap.
- Invincible Summer Gear (@nInvncbleSummer) reported
@CenturyLink Internet is down again. Working from home with @CenturyLink is impossible
- dajoe75 (@dajoe75) reported
@CenturyLinkHelp dm sent your customer service can’t be any worse than the website chat.
- Andrew the One (@andrewring) reported fromPortland, Oregon
@CenturyLink a tree in front of my house went down and took power and internet with it - electrician is coming tomorrow, any chance of getting a technician out as well?CC @CenturyLinkHelp
- 🏴Greg | Applied Eschatology 🏴 (@Greg_Sideyr) reported
So glad CenturyLink rebranded their **** to lumen, but didn't bother to fix the login loop that I've been getting with them for ages 🙄
- Ben Collinsworth (@AZMisterBen) reported
@biancadhill @CenturyLinkHelp Run, Bianca! This awful company will do nothing to help you.
- Beautiful🌸 (@iamsarahmarie_) reported
I wish @CenturyLinkHelp would stop messaging me acting like they can help and just giving me the run around or leaving me on read!!! 😡😡
- JFClifford (@jfclifford) reported
@CenturyLinkHome Only in new subdivisions, the downtown neighborhoods in Boise aren’t worth providing service to, even though you have plug and play tech to do so, and are doing so in richer neighborhoods. These are words from a Centurylink field employee. Switching to starlink next month.
- Pidge (@zazelzhoo) reported
@AZMisterBen @CenturyLink I wish this was an exaggeration but truly, dealing with @centurylink is harrowing and you will forever be scarred by how awful the consumer experience was. I’ll never forget and I’ll make sure always to warn others! My apologies Ben and Amy!
- Ben Collinsworth (@AZMisterBen) reported
@Candice_AZ @CenturyLinkHelp Good luck, Candice. I doubt this terrible company did anything to help!
- Andrew the One (@andrewring) reported fromPortland, Oregon
@CenturyLink a tree in front of my house went down and took power and internet with it - electrician is coming tomorrow, any chance of getting a technician out as well?
- andrew hobuss (@Wofflay) reported
@CenturyLinkHelp just got my chat closed by a tech support agent when trying to figure out when service is going to be restored. Great service centurylink. I now know why Comcast is rated better than you here in Salem.
