The map below depicts the most recent cities in the United States where CenturyLink users have reported problems and outages. If you are experiencing problems with CenturyLink, please submit a report below.
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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
CenturyLink users affected:
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CenturyLink, Inc. is an American telecommunications company headquartered in Monroe, Louisiana. It provides internet, television, phone and home security services to residential, business, governmental and wholesale customers. CenturyLink recently acquired Level3 for their business division.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Denver, CO | 286 |
| Minneapolis, MN | 179 |
| Phoenix, AZ | 177 |
| Seattle, WA | 153 |
| Omaha, NE | 138 |
| Portland, OR | 78 |
| Las Vegas, NV | 71 |
| Boise, ID | 61 |
| Albuquerque, NM | 41 |
| Salt Lake City, UT | 36 |
| Des Moines, IA | 35 |
| Mesa, AZ | 34 |
| Orlando, FL | 33 |
| Tacoma, WA | 33 |
| Houston, TX | 30 |
| Saint Paul, MN | 30 |
| Tucson, AZ | 27 |
| Kent, WA | 26 |
| Madison, WI | 23 |
| Chicago, IL | 19 |
| Kansas City, MO | 18 |
| Miami, FL | 18 |
| Dallas, TX | 16 |
| West Des Moines, IA | 15 |
| Scottsdale, AZ | 15 |
| Lincoln, NE | 14 |
| Ocala, FL | 14 |
| Colorado Springs, CO | 13 |
| Jacksonville, FL | 13 |
| Davenport, WA | 13 |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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CenturyLink Issues Reports
Latest outage, problems and issue reports in social media:
Ryan Braye (@RBraye714) reported fromDurham, North Carolina@CenturyLinkHelp why does your gateway always loose internet signal? I have a smart home and without your service, nothing works. It always happens 2days after I leave the home until I reset the gateway. Then everything happens again. I need a new gateway!!!!
- Charlie Fish (@char_fish) reported
Internet problems + #COVID + Working from home = nightmare. Thanks @CenturyLink!! #InternetOutage
- Christian ACAB Lipski (@ChristianLipski) reported
Oh @CenturyLink. Internet light on modem is blinking red, but your webpage line checker says no problems, no outage reports. And your webpage chat links don't work. Talk to you soon.
- b (@biancadhill) reported
@AZMisterBen @CenturyLinkHelp dude i’m starting to realize that and I’m literally just trying to get their service
- Pidge (@zazelzhoo) reported
@CenturyLinkHelp That ship has sailed Jaime. @centurylink could have worked with me through years of dissatisfaction, overcharges, hang up calls, terrible products- despite my attempts to make it work, I finally just contacted my bank so you could no longer take money out of my account. Never.
- InverseRampLLC (@warren_tt) reported
@BuildingBolder How much is the monthly fee? I was afraid of centuryLink past service. Might need to call them today then
- Y-Vette (@Ymp1197) reported
@zazelzhoo @AZMisterBen @CenturyLink They’re the worst
- Y-Vette (@Ymp1197) reported
@CenturyLink any idea when we will have Internet? Getting hung up on constantly with customer service is absolutely unprofessional. I’m not sure how you keep customers at this point!
- iMitchell (@iMitchell_) reported
@CenturyLinkHelp just wondering why your sales rep and customer service told me my service would be activated today and now they’re saying the 24th? Unacceptable
- Michael Campbell (@Macisme) reported
@MadDogecoins @elonmusk Viasat is $175/mo alone and their service barely works. We bought THREE internet pods that run off of cellphone towers and we get 1 bar here. CenturyLink told us they serviced this area before I bought this house. After buying the home, they now say they don't. Their story chages
- The Fool On The Hill (@dbergerderoos) reported
As somebody who works in customer service, it's safe to say that @CenturyLink has one of the worse over-the-phone customer service lines I've dealt with. Been calling on a SIMPLE issue since Friday and keep getting transferred around to THE SAME PEOPLE
- Joyce Pugh (@joyce_pugh) reported fromSeattle, Washington
@jeffwilcox All I want is for Centurylink to transfer my internet service from my old apartment to my new one -- in the same building!
- Joshua Laidler (@joshua_laidler) reported
@CenturyLinkHelp I have taken enough time speaking with countless customer service reps over the past week or 2.They even said that they sent a technician out to my home. Noone showed up but sent a message that they did. Again. still no internet. They said they are sending ANOTHER technician.
- Pidge (@zazelzhoo) reported
@AZMisterBen @CenturyLink Gotta say, the WORST customer experience of MY LIFE was with @CenturyLink. It was a horror torture for months, endless hours long calls with no resolution, constantly increasing fees and wrong charges. Their business protocol is to frustrate and intimidate to their advantage.
- Marty (@mmelendrez1) reported
@CenturyLinkHelp Maybe if Centurylink can somehow provide school districts with current outages and issues instead of parents having to explain to the school about outages. Parents already have enough on their plate trying to teach and trying to solve internet problems.
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